the pros and cons of “gamification”
Slashdot has a post on gamification in the workplace today. One of the myriad replies was from a poster, gomoX, who was pushing his company’s gamified tech support tool...
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always use verbose output when troubleshooting
In my eBook, Debugging and Supporting Software Systems, I wrote about several aspects of submitting good bug reports and support ticket, how to communicate, and more. If you’re ever troubleshooting a...
View Articlewhat should an “ideal” support ticketing system provide?
If you were going to create a support ticketing system from scratch – what would you put in it? My initial list of needs (some of which derive from my book, Debugging and Supporting Software Systems,...
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